FAQ

Easy!

Find the products you want to buy by searching for them or by browsing our collections.

Add these products to your basket with the 'Add to Cart’ button or buy
them right away with the Buy Now button.

Click your mini-basket from the top right of the screen and hit the
'Checkout Now' button.

Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

That’s it! You’re all done.

If you need any help along the way, give us a call on 962799940477+, or
email us at info@dukkankhalil.com

7 Days a week 9:00 AM to 5:00 PM, so we can talk you through it.

We accept:
1- Credit and Debit Cards
2- Cash on Delivery.

Yes, the amount you see at checkout is inclusive of Sales tax, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include Sales Tax.

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your contact details, address and payment information when you check out.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

We're sorry, at the moment we only deliver to addresses within Jordan.

Orders in Amman typically arrive within 1-3 days, however, for the other Governorates it might take up to 1 week.

No, you won't be able to change it online. But you can ask for a change of address by giving us a call on 962799940477+, or emailing us at info@dukkankhalil.com before delivering your order. If you choose
to do that, though, remember that it may delay the delivery.

Delivery is free on orders of 49 JOD and above. If your total order value is less than 49 JOD, you will be charged 3 JOD for delivery.

Your delivery charges will be displayed during the checkout process.

No you cannot fix a specific date and time for delivery, however you can provide us with your preferred delivery time slot at the cart page to keep that in mind when delivering to you.

Delivery usually occurs between 9:00 AM and 5:00 PM. If you are not available, our delivery team will contact you to arrange a new date and time that is convenient for you.

Of course! Give us a call on 962799940477+, or email us at info@dukkankhalil.com and we'll sort it out.

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

In case you need to cancel your order before shipping is done, then you can give us a call on 62799940477+, or email us at info@dukkankhalil.com and we’ll cancel your order and refund you the full order amount.

Please ensure you cancel your order at least 24 hours before delivery time.

It depends on whether you return your order fully or partially. If you return the entire order, your Delivery charges will not be refunded.